Refund policy

Returns & Refunds Policy

Last Updated: August 26, 2025

At Elevated Again, we take pride in offering authenticated, pre-owned luxury handbags. If you're not completely satisfied with your purchase, we're here to help—within the guidelines below.

Return Eligibility

We offer a 7-day return window, beginning the day your item is marked as delivered.

To be eligible for a return:

  • Item must be in the same condition as received (unused, with tags, dust bag, and original packaging).

  • You must submit a return request via email within 7 days of delivery.

  • A receipt or proof of purchase is required.

  • Items sent back without prior return approval will not be accepted.

Non-Returnable Items

  • Final Sale items

  • Gift cards

  • Items that show visible wear or damage not present at time of sale

  • Items missing authentication tags, accessories, or packaging

How to Request a Return

To initiate a return, email us at:
📧 service@elevatedagain.com

Please include:

  • Your full name and order number

  • The reason for the return

  • Clear photos if the item is defective or not as described

Once approved, we will send:

  • A return shipping label

  • Instructions on how and where to send your package

Alternatively, you may return the item in person at our Florida location.

Refunds

Once your item is received and inspected, we’ll notify you of the refund approval status.
If approved, the refund will be issued to your original payment method within 10 business days.

Please note:

  • It may take additional time for your bank or credit card provider to process and post the refund.

  • If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at service@elevatedagain.com.

Damages and Issues

Please inspect your item upon delivery.
If your item is defective, damaged, or incorrect, notify us immediately. We’ll make it right.

Exchanges

We do not offer direct exchanges. If you'd like a different item, please return the original (if eligible) and place a new order.

Klarna Orders – Additional Return Terms

For orders placed using Klarna, we comply with Klarna’s return standards:

  • Right to Return: Customers who purchase using Klarna are entitled to a full refund within 14 days of delivery, provided the item is unopened and unused for sanitary reasons. This applies only to Klarna purchases. Store credit, exchanges, or restocking fees are not applicable for Klarna returns.

  • Returns: Once your return is approved, you’ll receive a prepaid return label by email or access to our return portal.

  • Refund Registration: Returns are registered within 1 business day of being received at our facility.

  • Email Confirmation: After processing your return, we’ll send you a confirmation email with:

    • Items returned

    • Refund method and amount

    • Expected refund timeline

  • Refund Timeline: Refunds are processed within 5 business days of receipt and may take up to 7 business days to appear depending on your payment provider.

Return Address:

Elevated Again, Inc.
8200 Vineland Ave #1531
Orlando, FL 32821
United States

Customer Support

For questions regarding your return, email us at service@elevatedagain.com. We respond within 2 business days.

Need help?
Reach out to us at service@elevatedagain.com with any questions about returns, refunds, or your order.